Refund & Return Policy

At Shivisha Enterprises, we want you to have a smooth shopping experience. Please read the following policy carefully before placing your order.

Returns

Due to the nature of our food products, returns may not be accepted once the product has been delivered, except in cases where the product is damaged, defective, incorrect or has another genuine issue.

If you receive a damaged or incorrect product, please contact us as soon as possible after delivery.

Damaged or Incorrect Product

If your order arrives damaged, opened, leaking or contains an incorrect product, please contact our customer support team with:

• Order number
• Clear photographs/videos of the received product
• Description of the issue

Our team will review the request and provide an appropriate resolution.

Refunds

If your refund request is approved, the applicable refund will be processed through the original payment method or another suitable method, depending on the circumstances.

The time taken for the amount to reflect in your account may depend on your bank or payment provider.

Non-Returnable Items

For hygiene, safety and product-quality reasons, opened or used food products generally cannot be returned.

Order Cancellation

Cancellation requests should be made before the order has been dispatched. Once an order has been shipped, cancellation may not be possible.

Contact Us

For return, refund or cancellation queries: